AtFinder RoadCare GmbH – Privacy Policy
At AtFinder RoadCare GmbH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details how we collect, use, and safeguard the data you provide when using our roadside assistance and road information services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, contact number, email address, vehicle registration details, and precise location data when you request roadside assistance. We may also collect details necessary for vehicle towing and recovery, and incident documentation for insurance purposes.
- Location Data: For real-time ETA and technician tracking, GPS waypoint and on-the-spot mapping assistance, we collect your precise geographic location, typically via your mobile device's GPS or network location services, with your explicit consent.
- Service-Related Information: Details about the type of roadside assistance requested (e.g., battery jump-start, tyre change, fuel delivery, towing), diagnostic information if applicable, and communication records from our 24/7 helpline.
- Usage Data: Information about how you interact with our online platform, PWA, and mobile features, such as app usage patterns, pages visited, features accessed, and technical metrics like IP address, device type, operating system, and browser type. This helps us optimize performance and user experience.
- Communication Data: Records of your communications with us, including calls to our helpline and messages sent through our platform.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To dispatch technicians for emergency roadside assistance, perform on-site minor repairs, coordinate vehicle towing and recovery, deliver temporary fuel, and provide multilingual helpline support.
- For Location-Based Services: To facilitate real-time technician tracking, provide accurate ETAs, and offer GPS waypoint and on-the-spot mapping assistance.
- For Information Services: To provide non-official ASFINAG vignette information and guidance, perform vignette validity checks and deliver reminder alerts (non-official), and supply route closures, traffic advisories for Austrian federal roads, and winter driving advisories.
- Customer Support: To respond to your inquiries, provide customer service, and manage your requests.
- Service Improvement: To analyze usage patterns, monitor service performance, and develop new features or improve existing services, including enhancing our mobile-first design, accessibility, and loading speeds.
- Fleet Support and Emergency Planning: To offer tailored support for SMEs, as per contractual agreements.
- Legal and Safety: To comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of AtFinder RoadCare GmbH, our users, or others. This includes incident documentation for insurance reporting.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and delivering our services (e.g., towing companies, payment processors, IT service providers). These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure network architectures, and regular security audits. Our PWA and mobile platform are designed with security in mind, utilizing optimized vector tiles and lazy-loading assets to enhance data integrity during transmission.
5. Your Data Protection Rights
In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights concerning your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
AtFinder RoadCare GmbH
27 Wörthersee Avenue, Floor 3
Klagenfurt, Carinthia 9020
Austria